Frequently asked

Should I list my business on JaxInsider.com?

Yes, if you serve customers in Jacksonville or the surrounding 904. JaxInsider is a local business directory and community hub built only for Duval County and Northeast Florida, so a listing puts you in front of neighbors who are actively looking for local businesses to use and support. A basic listing is free, takes a few minutes to create, and a real person reviews it before it goes live.

Is it a good idea to list on JaxInsider.com?

It is, especially for a small or local business. On a national directory you compete with the whole country; on JaxInsider you appear only alongside other Jacksonville businesses, in front of people who can actually walk in, call, or hire you. It costs nothing to start, you can add photos, hours, a description and a member deal, and residents can save your business, share it, and leave you a review.

Is JaxInsider legit and trustworthy?

Yes. JaxInsider is a Jacksonville-based local directory and community platform for the 904. Every business listing is reviewed by a real person before it publishes, which keeps the directory accurate and family-friendly, and membership is free for residents. It is run for the local community, not a faceless national listings site.

How much does it cost to list my business on JaxInsider?

A basic business listing is free forever, with no card and no trial that expires. It includes your name, category, contact details, address or service area, hours, and a description. Paid plans start at $499 a year for Select, $998 a year for Preferred, $2,000 a year for Signature, and $5,000 a year for Landmark. You can start free and upgrade any time.

What do the paid plans actually add?

Select adds photos, a standing offer and better placement in your category. Preferred is built for trades and practices that live on lead flow, with stronger placement and the verified badge. Signature covers multiple locations and premium homepage placement. Landmark is for established names that want to own their category across the 904. Paid plans buy placement and tools. They never buy a better review or a higher rating.

How long before my listing goes live?

Usually within one business day. Every listing is reviewed by a person before it publishes, which is why the directory is not full of dead links and scraped records.

Can I change plans later?

Yes, in either direction, and there is no contract. Most businesses start on the free Listed plan or Select and move up once they can see where their enquiries are coming from.

Can I post a coupon or a member deal?

Yes, from the Select plan upward. Member deals are only visible to signed-in members, which is what makes them worth claiming. First-visit offers and slow-day offers convert best, because they either bring in someone new or move demand to the night you actually need it.

Can I run a raffle or giveaway for my business?

Yes. JaxInsider runs a weekly giveaway and your prize can go in it. A coupon converts someone who is already deciding, while a giveaway creates interest before anyone is deciding and gets your name shared. Entry is free for members and one entry per person, the winner is drawn automatically, and every draw records how many entered so the result can be checked. Ask us to add your prize.

What is the JaxInsider badge?

A verified badge for your window, counter and website showing you are a reviewed, community-backed local business. Every badge carries a QR code that opens your listing, and anyone who joins JaxInsider by scanning it is credited to you.

Do I need to be inside Jacksonville city limits to list?

No. We cover Duval County and the surrounding 904, including Jacksonville Beach, Neptune Beach, Atlantic Beach, Ponte Vedra, Nocatee, Orange Park, Fleming Island and St. Augustine. If you are a mobile trade, list the areas you serve, since service area drives more searches than a street address.

Do you write my listing for me?

We review and polish every submission before it publishes, including placing it in the right category and format. Send us what you have and we will tidy it up.

Why should I advertise locally instead of on a national platform?

National platforms usually charge per click or per order, forever, and they keep the customer relationship. A local listing is a fixed annual cost, the enquiry comes straight to you, and somebody searching for a business in Jacksonville, FL is choosing today rather than browsing.

What kinds of businesses can list on JaxInsider?

Any legitimate business that serves the Jacksonville area: restaurants and cafes, contractors and home services, healthcare and dental, salons and beauty, auto, retail, professional services, pets, and more. Whether you have a storefront or you are mobile and cover a service area, you can list and choose whether to show a street address or just the areas you serve.

How do customers find my business on JaxInsider?

Residents browse JaxInsider by category, by neighborhood or city, and by search, and your listing appears in those results. Members can save your business to their favorites, share it with friends, and see any deal you post. The more complete your listing, with photos, hours, and a clear description, the more often it surfaces and the more calls it earns.

What is JaxInsider?

JaxInsider is Jacksonville's local business directory and community hub for the 904. Residents use it to discover trusted local businesses, member deals, events, and things to do across Duval County and Northeast Florida. Businesses use it to get found by local customers. Membership is free for residents and a basic business listing is free.

Is JaxInsider free for residents?

Yes. Membership is free for every Jacksonville resident. Joining lets you save favorite businesses, unlock member-only deals, vote in community polls, and get the local inside track across the 904. There is no cost and no credit card required.

What area does JaxInsider cover?

We focus on the greater 904: Duval County and the surrounding communities, from the Beaches to St. Johns to Nassau County and Clay. It is Jacksonville-first by design, so what you find is genuinely local.

How are business listings reviewed?

A real person reviews each submission before it publishes, usually within one business day, to keep the directory trustworthy, accurate, and family-friendly. That review is why a JaxInsider listing carries more weight than an auto-generated one.

Who can post jobs, deals, or reviews?

Any member can post that they are available for work and can review a business they have used. Job openings and member deals come from businesses with an approved listing. Everything runs through the same local community.

What do I get as a member?

Member-only offers from local businesses, the ability to save the places you like, a vote in community polls, follows for local schools and teams, and credits for taking part and inviting neighbours. It is free and there is no card.

How do member deals work?

Sign in, open the deal on the business listing, and show or mention it in store. Deals are member-only, which is exactly why they are better than a public coupon: the business knows the person in front of them chose to join.

Do reviews show my full name?

No. Reviews show your first name and last initial only, never your full name and never your email address. That is deliberate, so leaving an honest review does not expose who you are.

How do invite credits work?

Every member gets a personal invite link tied to their member number. When somebody joins through it, you earn credits. Your link is on your account page, and it uses your member number rather than anything that identifies you personally.